Frequently Asked Questions

Yes, unless you provide us with a tax exempt certificate, we charge sales tax in the following states: IN, FL, OH, KY, and TN.

We accept Mastercard, Visa, American Express, Discover, Paypal & company checks if you have an established open account.

Yes, we offer invoicing for customers with an IAC business account. To apply, Fill out our Contact Us page for a credit application.

Phone: 812-280-7070

Toll Free: 877-IAC-SERV

For specific location contact information, visit our Contact Page

Yes, we have a $30.00 order minimum.

Contact our team for a compatibility chart or recommendations based on your existing OEM product.

Products ending in -IAC are OEM-equivalent replacement parts and fluids, developed and manufactured to ensure optimal performance of your compressed air equipment. Our IAC product offerings are produced by OEM manufacturers and privately labeled for IAC.

✓  Meets or Exceeds OEM Standards – IAC products are engineered to match or surpass OEM requirements.
✓  Field-Tested for Reliability – Each -IAC product is rigorously tested in real-world conditions to ensure quality and performance.
✓  OEM Warranty Confidence – We confidently offer the same warranty on our products as OEM equivalents.

If you would like to discuss further, please feel free to contact our team at 812-280-7070.

Phone: 812-280-7070

Toll Free: 877-IAC-SERV

For specific location contact information, visit our Contact Page

Yes. Once the status of your order changes, you will receive an automated notification saying your item has shipped.

Our parts and equipment vary in weight, with some items reaching thousands of pounds. Calculating shipping costs automatically for all product types and locations is complex. Additionally, certain items have governmental shipping restrictions that prevent international shipping.

Our used equipment inventory is always available and typically ships within 3 days after arranging shipment.

For parts, in-stock items ship within 1-2 business days of your order and out-of-stock ship at the discretion of the manufacturer's lead time.

For specific lead time questions, Contact us here.

While we aim to simplify the shipping process with standard shipping, we do offer a variety of expedited shipping options. If you need your equipment immediately, please contact us at 812-280-7070 or our Contact Us page for available options.

To request a return, email iacparts@iacserv.com with:
✓  Your contact information
✓  Order number
✓  Part number & quantity
✓  Reason for return

IAC will issue an RMA for items that can be returned for credit consideration. Returns are subject to approval and may include a restocking fee.

Returned items must be:
✓  In original, unopened packaging
✓  In resalable condition

Returns will not be accepted for:
✓  Electrical components (starters, timers, solenoid valves, fuses, etc.)
✓  Items outside the warranty period
✓  Unauthorized returns without an RMA number (these will be disposed of with no credit issued)

Ship approved returns to IAC, 731 E. Market Street, Jeffersonville, IN 47130 (Attn: RMA #).